Inevitably, faculty will encounter a myriad of student difficulties. These issues run the gamut from late assignments to serious personal problems. All of us struggle with finding the balance between being available and willing to deal with student problems, being ready to make exceptions to deal with an individual circumstance (both of these key distinctions between a school like Knox and a big school where students are just "numbers") and giving students the autonomy and responsibility they need to develop into adults. Often the most important help we can give is to figure out enough about the source of a problem to be able to direct the student to the appropriate source of help--and to encourage them in the habit of asking for help when they need it. We should give that help ourselves whenever we can, but should also recognize the serious problems, whether personal and academic, that should be routed through the appropriate personnel and resources.
The section on "Resources" lists some people to turn to.